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Terms & Conditions

Version 1.0 · Effective August 26, 2026

IntraQ, Inc. — Terms & Conditions

Version: 1.0 Effective date: August 26, 2026 Last updated: August 26, 2026

1. Acceptance of these Terms

By creating an account, being invited to and joining a workspace, starting a trial, or using IntraQ (the “Service”), you agree to these Terms & Conditions (“Terms”) and to the IntraQ Privacy Policy. If you accept on behalf of an organization, you represent that you are authorized to bind it, and “you” and “Customer” mean that organization.

When you accept these Terms, you accept the specific version presented to you at that time, identified by its version number and effective date. IntraQ maintains a record of your acceptance, including the version accepted, the date and time, the account and workspace to which the acceptance is tied, and the manner of acceptance. You agree that this record is admissible evidence of your acceptance. Acceptance that binds a workspace to these Terms may be given only by an authorized Owner or Admin of that workspace; other users may be presented with these Terms for notice and their own use of the Service.

2. What IntraQ is, and what it is not

IntraQ is a compliance and policy platform for HR teams. It centralizes HR knowledge, generates policy drafts, tracks compliance obligations and gaps, supports HR decisions, and answers questions about your own workspace content. It includes IntraQ IQ, an automated assistant that can perform a fixed, reviewed set of actions described in Section 11.

IntraQ maintains a lightweight employee roster, ingests workforce records from HR systems you connect on a read-only basis, and supports HRIS-backed I-9 compliance controls, so that policies, acknowledgments, and compliance obligations can be tied to real people.

IntraQ is not a human resources information system. It does not process payroll, administer benefits, or carry out payroll-adjacent transactional HR functions. It is the compliance and policy layer that informs those activities.

IntraQ IQ is automated software, not a person, a licensed professional, or a separate legal entity. Nothing IntraQ IQ generates is legal, HR, or compliance advice, or a representation or commitment from IntraQ, Inc. beyond what these Terms state.

We may add, change, or remove features. Beta features are provided “as is.”

3. Accounts, roles, and your administrator

  • You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account.
  • The person who creates a workspace becomes its owner and holds full administrative authority over it, including managing users, assigning roles, and controlling billing.
  • Each workspace represents one organization. Users hold one of five roles — Owner, Admin, Manager, Expert, User — listed from most to least authority. What a person can see and do follows from their role.
  • IntraQ, Inc. platform staff hold a separate administrative role used to operate the Service. Section 15 of the Privacy Policy describes what that access can reach. IntraQ platform staff cannot accept these Terms on behalf of a Customer.

4. Free tier and trials

Trial. Every new workspace begins a 14-day trial automatically. The trial is granted once per workspace. During it you get up to 5 users, a monthly allowance of AI answers and policy generations, and access to compliance monitoring.

What happens when a trial ends. We do not suspend your account and we do not delete anything. Your data stays in place and remains accessible, and your users keep their seats. AI answers and policy generation stop, and compliance monitoring, single sign-on, and API access are switched off until you choose a plan. Moving to the free Founders tier is a choice you make.

Founders tier. Founders is free and remains free. It includes up to 5 users, a storage allowance, a monthly allowance of AI answers for the whole workspace, and a monthly limit on policy generation. Compliance monitoring, single sign-on, and API access are not included.

We may change or discontinue free-tier benefits with reasonable notice. Free and trial usage is subject to caps and rate limits.

5. Plans, seats, and billing

  • Growth, Team, and Scale are billed monthly or annually through our payment processor, Stripe. Enterprise is quoted by our sales team and is not purchased through self-service checkout.
  • Each paid plan has a base price that includes a number of users. Users beyond that number are charged at the plan’s per-user rate. On the trial, expired-trial, and Founders tiers the 5-user limit is a hard cap rather than an overage — the sixth activation is refused.
  • An invitation you have sent but nobody has accepted does not consume a seat and is never billed. A seat is consumed when a person actually gains access.
  • A seat assigned during a billing period remains billable for the remainder of that period, even if you revoke that person’s access immediately. This exists so that a single paid seat cannot be cycled through many people within one period.
  • Changing plan or adding seats mid-cycle invoices the prorated difference immediately and keeps your existing billing date. Reducing seats produces a credit against your next invoice rather than a mid-cycle refund.
  • Fees are otherwise non-refundable, except where the law requires otherwise or your written agreement says so.
  • If you exceed your monthly AI allowance we absorb a modest overage rather than billing you for it. Past a firm ceiling, AI features pause until the next period or until you move to a larger plan.
  • We may suspend an account for non-payment, for use that breaches these Terms, or for fraudulent activity.

6. Changes to price and plan

We may adjust pricing with at least 30 days’ notice to existing customers. New pricing applies from your next renewal. You may change or cancel your plan at any time, effective at the end of your current billing period.

7. Cancellation, downgrade, and your data

You can cancel or change your plan yourself in the product or through the billing portal. Cancellation takes effect at the end of your current billing period, and you can reverse it before then. When it completes, your workspace moves to the Founders tier and the features that plan does not include become unavailable.

We do not delete your data automatically when you cancel, downgrade, or let a trial expire. It stays where it is. Deletion happens when you ask for it, as described in the Privacy Policy and in the Data Processing Addendum, subject to the retention exceptions stated there.

You can download individual documents at any time. There is no single action that exports an entire workspace. If you need a complete copy of your content, contact us and we will arrange it — ideally before you cancel, not after.

8. Your content and who owns it

“Customer Content” means everything you submit, create, or generate through the Service: policies, handbooks, compliance documents, uploaded files, employee and workforce records, acknowledgments, workflows, questions, generated outputs, and audit records.

You own your Customer Content. You grant IntraQ, Inc. a limited, non-exclusive license to host, copy, process, display, and transmit Customer Content, and to create text extracts, search indices, and vector embeddings from it, in each case to operate, secure, support, and provide the Service to you — including transmitting Customer Content to the AI and infrastructure subprocessors identified in the Privacy Policy and the Data Processing Addendum. Content the Service generates from your inputs belongs to you.

You represent that you have the rights necessary to submit your Customer Content and to authorize its processing as described, and that it does not infringe anyone else’s rights or violate law. You are responsible for the personal information you and your users place into the Service, including any personal or sensitive information contained in uploaded documents, policies, evidence, free-text questions, or conversations.

9. Confidentiality

We treat Customer Content as confidential. We do not sell it, we do not share it with advertisers, and we do not use it for marketing. IntraQ, Inc. does not use Customer Content to train, fine-tune, or develop AI models, and operates no model training of any kind.

We disclose Customer Content only to the subprocessors needed to provide the Service — identified in the Privacy Policy and the Data Processing Addendum — under written agreements, or where the law requires disclosure. Our contractual treatment of the AI providers is described in Section 12.

10. AI-generated content

IntraQ uses artificial intelligence to draft policies, answer questions, and make recommendations. AI output is guidance. It can be wrong, incomplete, or out of date.

Material the Service generates is a draft. You are responsible for reviewing, validating, and adapting it, and for obtaining qualified human or legal review where appropriate, before you rely on it or publish it. IntraQ is not a substitute for legal counsel, an HR professional, or a compliance expert.

We do not guarantee that anything IntraQ generates complies with the federal, state, or local law that applies to you. Requirements vary by jurisdiction, industry, and company size. We provide state-specific guidance where we can; the obligation to comply remains yours.

Compliance scores, posture, control states, evidence states, coverage, and findings in IntraQ are IntraQ’s internal assessments of controls and evidence. They are not legal determinations, opinions, or conclusions, and they do not establish that your organization complies with any law, regulation, or standard. We do not represent that the Service identifies every legal obligation that applies to you, or that its coverage of applicable law is complete.

Not everything in IntraQ is AI. Compliance scoring, control evaluation, applicability, and coverage are computed by IntraQ’s own deterministic logic. Where an AI model drafts an answer, figures that do not appear in the underlying evidence are rejected rather than shown to you.

11. IntraQ IQ: what it can and cannot do

IntraQ IQ is a feature of the Service. It is automated software operated by IntraQ, Inc. It has no independent authority. What IntraQ IQ does is deliberately bounded:

  • IntraQ IQ can only perform actions from a fixed, reviewed set of capabilities. It cannot run arbitrary commands or invent new ones; a request it does not recognize is discarded rather than attempted.
  • IntraQ IQ can draft, analyze, and investigate, but it cannot publish a policy or take a consequential action on its own. Publishing a policy and other consequential actions require human review and approval.
  • Actions that change data, and actions that read information about an individual, are checked against your actual permissions on IntraQ’s servers before they run, using your current role. If your access is reduced, that takes effect immediately.
  • Every action IntraQ IQ takes that changes data is recorded in your workspace activity log.
  • Within its permitted capabilities, your instruction is the authorization for non-consequential actions such as producing a draft or assigning a task. Publishing a policy and other consequential actions always require separate human approval.

IntraQ IQ does not independently establish authoritative HR or legal truth. It surfaces analysis and drafts for human decision.

12. Third-party AI providers

To generate answers and documents and to build the search index, the Service transmits content to third-party AI providers. IntraQ uses Anthropic and OpenAI. IntraQ selects the provider and model automatically based on the task and on availability; you do not choose the provider, and the same request may be routed to a different provider on a retry.

Content sent to a provider is not masked, anonymized, or de-identified first. Depending on the feature and request, the content transmitted may include your question, portions of your documents and policies, document titles, your organization’s name, and recent conversation context — and therefore any personal or other information contained in those materials. OpenAI additionally receives document content and search text to generate the embeddings that make retrieval work. Section 12 of the Privacy Policy sets this out in detail. If this matters to your organization, review it before you place sensitive information into the Service.

IntraQ engages these providers under their commercial/API agreements, which include the providers’ data processing terms. Under those agreements, Anthropic does not train its models on Customer Content submitted through the API and is subject to confidentiality obligations, and OpenAI does not use Customer Content submitted through the API to develop or improve its services unless the customer expressly agrees. IntraQ does not use Customer Content to train any model. We do not otherwise control a provider’s internal practices, and we do not represent that any provider operates on a zero-data-retention basis. If a provider’s retention practices are material to you, contact us and we will share the relevant terms.

13. Services you connect

You can connect the Service to HR systems (such as BambooHR, Dayforce, UKG, and Deel), to document sources (Google Drive, Microsoft SharePoint and OneDrive), and to communication tools (Slack and Microsoft Teams). We access only what you authorize.

IntraQ reads connected content and does not create, modify, or delete anything in a connected service; mutating operations are structurally excluded from IntraQ’s integration client. Your use of a connected service remains subject to that provider’s own terms. Disconnecting a service stops future retrieval and clears the stored connection credentials; content and workforce records already retrieved remain in your workspace until they are deleted in accordance with Section 7, the Privacy Policy, and the Data Processing Addendum.

14. Employee and other personal information you provide

When you put information about employees or other individuals into the Service, you decide what is collected and why. You are responsible for having the legal basis to do so and for giving those individuals whatever notice and choices the law requires. IntraQ processes that information on your instructions as described in the Data Processing Addendum.

You are responsible for any notice, consent, bias-audit, or disclosure obligations that apply to your use of AI in employment decisions under applicable law, including New York City Local Law 144 and state employment-AI notice laws. The Service produces guidance for human review and is not an automated employment decision tool.

15. Acceptable use

You agree not to:

  • upload unlawful, infringing, discriminatory, or harmful content;
  • use the Service to produce content that violates employment law, discriminates against a protected class, or encourages illegal conduct;
  • reverse engineer, decompile, or interfere with the Service;
  • attempt to bypass rate limits, security controls, or access restrictions, including attempting to direct IntraQ IQ to act outside your own permissions;
  • upload content you do not have the right to share, including another party’s confidential information;
  • use the Service to generate spam, phishing content, or malicious code; or
  • share your credentials or allow unauthorized access to your workspace.

16. Security and data protection

IntraQ applies administrative, technical, and organizational security measures appropriate to the nature of the data it processes. Section 17 of the Privacy Policy describes them in terms of what they do. IntraQ’s processing of Customer Content that constitutes personal information is governed by the Data Processing Addendum, which is incorporated into these Terms.

IntraQ, Inc. does not hold a SOC 2 report and does not hold any third-party security certification, attestation, or audit opinion. Nothing in these Terms, any plan description, or any sales material should be read as claiming one. If you see such a claim, it is an error and we want to hear about it.

You are responsible for keeping credentials confidential, managing who has access inside your workspace, and configuring the security settings available to you.

17. Availability and support

We work to keep the Service available and to respond to support requests promptly. Support response times associated with plans are targets, not guarantees, and we do not commit to an uptime percentage in these Terms. Where a written agreement with you sets a service level, that agreement governs.

18. Intellectual property

The Service, including its software, interfaces, compliance-logic models, templates, and orchestration, belongs to IntraQ, Inc. or its licensors. You receive a limited, non-exclusive, non-transferable right to use it during your subscription. You keep ownership of your Customer Content, including content the Service generates from your inputs. You agree not to copy, modify, create derivative works from, reverse engineer, or extract source code from the Service.

19. Feedback

If you give us feedback, suggestions, or ideas, you grant IntraQ, Inc. a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or compensation.

20. Suspension and termination

We may suspend or terminate access immediately if you breach these Terms, act fraudulently, abuse the Service, create a security risk, or where the law requires it. You may terminate at any time; termination takes effect at the end of your current billing period. Section 7, the Privacy Policy, and the Data Processing Addendum govern what happens to your data.

Provisions intended to survive termination do so, including those covering intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution.

21. Warranties and disclaimers

THE SERVICE AND ALL AI-GENERATED OUTPUT, INCLUDING OUTPUT FROM INTRAQ IQ, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, IntraQ, Inc. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI OUTPUT MAY BE INACCURATE, INCOMPLETE, OR OUT OF DATE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

IntraQ, Inc. DOES NOT PROVIDE LEGAL, HR, OR COMPLIANCE ADVICE. THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL COUNSEL.

22. Limitation of liability

THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, INCLUDING CLAIMS ARISING FROM IntraQ, Inc.’s OWN NEGLIGENCE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IntraQ, Inc. AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

EXCEPT FOR THE MATTERS DESCRIBED IN THE NEXT PARAGRAPH, THE AGGREGATE LIABILITY OF IntraQ, Inc. FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID IntraQ, Inc. IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US$100 IF YOU MADE NO PAYMENTS.

THE FOREGOING EXCLUSIONS AND CAP DO NOT APPLY TO: (a) IntraQ’s GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD; OR (b) A PARTY’S INDEMNIFICATION OBLIGATIONS UNDER THESE TERMS — EACH OF WHICH IS NOT SUBJECT TO THE CAP IN THE PRECEDING PARAGRAPH. IntraQ’s AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM BREACH OF ITS CONFIDENTIALITY OBLIGATIONS OR ITS OBLIGATIONS UNDER THE DATA PROCESSING ADDENDUM WILL NOT EXCEED THE GREATER OF (i) TWO TIMES (2X) THE AMOUNTS YOU PAID IntraQ, Inc. IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (ii) US$50,000.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN OF THESE EXCLUSIONS OR LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

23. Indemnification

You agree to defend, indemnify, and hold harmless IntraQ, Inc. and its affiliates from third-party claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from (a) your Customer Content; (b) your use of the Service in breach of these Terms; (c) your violation of any law or third-party right; or (d) a dispute between you and a third party arising out of your Customer Content or your use of the Service.

IntraQ, Inc. will defend and indemnify you against third-party claims that the Service, as provided by IntraQ and used in accordance with these Terms, infringes that third party’s United States intellectual property rights. This obligation does not apply to claims arising from Customer Content, from your combination of the Service with anything not provided by IntraQ, or from your modification or unauthorized use of the Service. This is your sole and exclusive remedy for intellectual-property infringement by the Service.

24. Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-laws principles. Disputes will be resolved exclusively in the state or federal courts located in Texas, and you consent to the jurisdiction of those courts.

For disputes under US$10,000, you agree to attempt informal resolution first by contacting legal@intraqai.com and allowing 30 days to resolve the matter before starting proceedings.

25. Changes to these Terms

We may update these Terms. Each version has a version number and an effective date, and we retain all prior versions.

Immaterial changes — such as clarifications, corrections, or reorganization that do not adversely affect your rights or obligations — take effect when we post the updated version and update the “Last updated” date.

For material changes — including changes to fees, the limitation of liability, indemnification, dispute resolution, intellectual property, or how we use or share your data — we will give you at least 30 days’ advance notice by email or in the Service before the change takes effect, and we will require an authorized Owner or Admin of your workspace to affirmatively accept the updated Terms before your workspace continues using the Service after the effective date. Changes apply prospectively only. If you do not accept a material change, you may stop using and terminate the Service before the change takes effect.

26. General provisions and contact

  • Entire agreement. These Terms, the Privacy Policy, the Data Processing Addendum, and any written agreement you sign with IntraQ, Inc. are the entire agreement between us.
  • Severability. If a provision is unenforceable, the rest stays in effect.
  • Waiver. Not enforcing a provision does not waive it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays caused by events beyond our reasonable control.
  • Contact. legal@intraqai.com.